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General rules

Recordings and photographs
It's not allowed to photograph, videotape or record in the theatre.

Children's
It's not allowed to enter under 5 year's old.

Punctuality
In consideration of the public and the artists, please be punctual. It's not allowed to enter to the auditorium when the show has begun (including access to the boxes). Spectators arriving after the beginning of the show can follow it through the monitors installed in the lobby-bar, waiting to be any pause.

Mobile phones
Mobile phones and any kind of alarms must be switched off before entering into the auditorium.

Objects on the rails
It's not allowed to leave objects on the floor rails of the auditorium.

Smokeless zone
Smoking is not allowed in any place of the theatre.

Resale of tickets
It's not authorized any resale of tickets. The tickets of the Teatro de la Zarzuela are subsidized by the Spanish State. The Theatre does not guarantee the authenticity of their tickets if they are not purchased in the official points of sale. In such cases, the Theatre declines all responsibility if the access to the auditorium is not allowed. The Teatro de la Zarzuela reserves the right to cancel some locations of the theatre according to some setting technical requirements. If these locations were sold, they will be replaced by similar ones in the same category. The public, before purchase tickets, can consult at the box office, the prices and terms of location of its. Remove the tickets at the box office means that the person has enough information about them.

Right of admission
The Teatro de la Zarzuela reserves the right to refuse admission.

Hall opens to the public
It will be a one hour before the start of each show.

Notice: The Teatro de la Zarzuela, for reasons of illness of the performers announced, techniques, force majeure or if other circumstances require, may suspend the shows, changes the dates, programs and performers announced.

Important: It's not allowed to enter to the auditorium when the show has begun (including access to the boxes). Tickets can be neither exchanged nor reimbursed. The price of tickets will be reimbursed only if the show is cancelled.

Complaints and suggestions
Complaints and suggestions forms are available to the public, which will be facilitated by the Head of the Hall. You can also do that through this link